Frequently Asked Questions

Do you post all your best finds online or are there some in the store too?

We intentionally leave great finds in our thrift store for you to discover! So no, we don't set aside all our good items for our online store. There's also a far greater selection of categories in our store that we don't post online, such as furniture, home hardware, gardening supplies, kitchen staples, linens, office supplies, crafting materials, kid's toys, kid's clothes and more.

Do you take donations?

Yes! You can drop off your donations at our store on Tuesdays, Thursdays & Saturdays between 10 am and 2 pm. Please check our do's and don'ts list before you come.

Do you have shipping?

We currently do not have shipping for online orders. All orders purchased online will need to be picked up in store within 7 days.

Does More Than a Fad accept returns?

All sales at More Than A Fad are final. You have 7 days to return electronics that don't work for a store credit, in the condition they were purchased with the receipt. We do not give refunds on items. This includes in store and online purchases.

Does More Than a Fad deliver? 

Yes, More Than a Fad can deliver items such as furniture to your home within in a 30 minute drive from our store, for an additional charge of $30. 

How long do I have to pick up my online order?

Once you have received confirmation that your online order is ready for pick up, you will have 7 days to pick it up in store.

How do I pick up my online order?

Once you have received confirmation that your online order is ready for pick up, you have 7 days to come into the store to pick up your purchased items. Give your name to the cashier in front and they will get your items and provide a pick up receipt.

What if I have questions about an item before purchasing it?

If you are unsure about an online item or would like to see it in person before purchasing, give our store a call, DM us on social media or email us at explaining your situation. Our team will do our best to answer any questions you may have. You may also view online items in store, if still available, by asking the cashier at the front.

Am I able to look at and/or try on an online item before purchase when I am in store?

Yes, you may view and/or try on online items in store before purchasing if they are still available. Please ask the cashier at the front to view online items.

Are electronic items or home items tested before being sold?

All electronic and home appliances are tested before being sold, and will have a tested sticked on the product.

Do we have contactless curb side pickup?

Yes, if you would prefer having curb side pick up, once you have placed your order you can reach out to us either by phone (780-436-8662), email ( or social media. When you arrive at the store simply call the store and one of our team members will bring out your purchased items.

How long will it take my to get my online order?

Once you receive confirmation that your order is ready for pick up, which should occur within 24 hours of ordering unless purchased on a weekend, then you can pick up your order within 7 days in store.

Can I buy a gift card?

Yes, you can buy a physical or electronic gift card for any amount to use online and in-store.

How is More Than a Fad contributing to a safer working environment during COVID-19?

The safety of our team and customers is our top priority. In order to keep everyone safe and prevent the spread of Covid-19 please wear a mask, as it is now mandatory in Edmonton. Keep your distance from others at all times while shopping. Only touch items you intend to buy and sanitize your hands regularly.

We will continue to follow all Alberta Health regulations as they are updated. We have arrows the floors to mark traffic flow. Sanitizer is provided at the entrance, exit and throughout the store. All staff and volunteers wear masks and frequently sanitize high touch point surfaces.

How do I contact More Than a Fad if I have issues and/or questions with my online order?

You can phone the store at 780-436-886, email or message us on our social media platforms.